/* =============================================
   CASE-STUDY PAGE — shared styles (B2B Soft UI)
   Loaded after style.css; reuses its :root tokens.
============================================= */
.case-body { background: var(--bg); }

/* simple top bar */
.case-topbar { position: sticky; top: 0; z-index: 1000; background: rgba(244,247,251,0.85); backdrop-filter: blur(18px); border-bottom: 1px solid var(--border); }
.case-topbar .nav-inner { height: 64px; }
.case-topbar .logo-name { color: var(--text); }
.case-topbar .logo-tag { color: var(--accent); }
.case-back { display: inline-flex; align-items: center; gap: 8px; color: var(--muted); font-size: 0.9rem; font-weight: 500; transition: var(--tr); }
.case-back:hover { color: var(--accent); }
.case-topbar .nav-inner { gap: 14px; }
.case-topbar .case-back { margin-right: auto; }
.case-topbar .lang-switch { border-color: var(--border-s); }
.case-topbar .lang-btn { color: var(--muted); }
.case-topbar .lang-btn:hover:not(.active) { color: var(--text); }
.case-topbar .lang-btn.active { background: var(--accent); color: #fff; }

/* hero */
.case-hero { padding: 120px 0 64px; position: relative; overflow: hidden;
    background:
        radial-gradient(800px 460px at 82% 0%, rgba(3,105,161,0.08), transparent 60%),
        var(--bg); }
.case-eyebrow { display: inline-block; color: var(--accent); font-size: 0.76rem; font-weight: 650; letter-spacing: 0.12em; text-transform: uppercase; margin-bottom: 16px; }
.case-title { font-size: clamp(2.1rem, 4.4vw, 3.3rem); font-weight: 800; line-height: 1.08; letter-spacing: -0.03em; max-width: 880px; }
.case-summary { color: var(--muted); font-size: 1.15rem; line-height: 1.6; max-width: 720px; margin-top: 20px; }

.case-facts { display: flex; flex-wrap: wrap; gap: 14px; margin-top: 30px; }
.case-fact { background: var(--card); border: 1px solid var(--border); border-radius: 12px; padding: 12px 16px; box-shadow: var(--shadow-xs); }
.case-fact .k { display: block; color: var(--dim); font-size: 0.68rem; font-weight: 650; letter-spacing: 0.08em; text-transform: uppercase; margin-bottom: 4px; }
.case-fact .v { color: var(--text); font-size: 0.92rem; font-weight: 600; }

.case-metrics { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; margin-top: 40px; max-width: 760px; }
.case-metric { background: var(--card); border: 1px solid var(--border); border-left: 3px solid var(--accent); border-radius: 14px; padding: 22px; box-shadow: var(--shadow); }
.case-metric b { display: block; font-size: 2rem; font-weight: 800; color: var(--text); letter-spacing: -0.03em; line-height: 1; }
.case-metric span { display: block; color: var(--muted); font-size: 0.82rem; margin-top: 8px; }
.case-metric.todo b { color: var(--dim); }

/* sections */
.case-section { padding: 64px 0; border-top: 1px solid var(--border); }
.case-section.alt { background: var(--bg-alt); }
.case-section .ch-tag { color: var(--accent); font-size: 0.74rem; font-weight: 650; letter-spacing: 0.12em; text-transform: uppercase; }
.case-section h2 { font-size: clamp(1.6rem, 3vw, 2.2rem); font-weight: 700; letter-spacing: -0.02em; margin: 8px 0 18px; }
.case-section .lead { color: var(--muted); font-size: 1.05rem; line-height: 1.7; max-width: 760px; }
.case-section p { color: var(--muted); line-height: 1.7; max-width: 760px; }

/* pain list */
.case-pains { list-style: none; margin: 22px 0 0; padding: 0; display: grid; gap: 12px; max-width: 760px; }
.case-pains li { display: flex; gap: 12px; align-items: flex-start; background: var(--card); border: 1px solid var(--border); border-radius: 12px; padding: 14px 16px; box-shadow: var(--shadow-xs); }
.case-pains li i { color: #dc2626; margin-top: 3px; flex-shrink: 0; }
.case-pains li span { color: var(--text); font-size: 0.95rem; }

/* two-column approach + diagram */
.case-split { display: grid; grid-template-columns: 1fr 1fr; gap: 48px; align-items: center; }

/* flow diagram (funnel pipeline) */
.cd { background: var(--card); border: 1px solid var(--border); border-radius: 18px; padding: 22px; box-shadow: var(--shadow); }
.cd-head { display: flex; align-items: center; gap: 8px; font-size: 0.74rem; font-weight: 700; letter-spacing: 0.05em; text-transform: uppercase; color: var(--muted); margin-bottom: 12px; }
.cd-head i { color: var(--accent); }
.cd-srcs { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.cd-chip { display: flex; align-items: center; gap: 8px; background: var(--bg-alt); border: 1px solid var(--border); border-radius: 9px; padding: 8px 11px; font-size: 0.78rem; font-weight: 500; color: var(--text); }
.cd-chip i { color: var(--accent); font-size: 0.8rem; width: 14px; text-align: center; }
.cd-down { display: flex; justify-content: center; color: var(--dim); font-size: 0.95rem; margin: 9px 0 3px; }
/* numbered pipeline rail */
.cd-pipe { position: relative; display: grid; gap: 13px; }
.cd-pipe::before { content: ''; position: absolute; left: 15px; top: 16px; bottom: 16px; width: 2px; border-radius: 2px;
    background: linear-gradient(var(--accent), var(--accent-l)); opacity: 0.35; }
.cd-step { display: grid; grid-template-columns: 32px 1fr; gap: 12px; align-items: center; }
.cd-n { width: 32px; height: 32px; border-radius: 50%; background: var(--accent); color: #fff; font-size: 0.7rem; font-weight: 700;
    display: flex; align-items: center; justify-content: center; position: relative; z-index: 1; box-shadow: 0 0 0 4px var(--card); }
.cd-step.gate .cd-n { background: #16a34a; }
.cd-c { background: var(--bg-alt); border: 1px solid var(--border); border-radius: 11px; padding: 10px 13px; }
.cd-step.gate .cd-c { background: rgba(22,163,74,0.08); border-color: rgba(22,163,74,0.22); }
.cd-c b { display: flex; align-items: center; gap: 8px; font-size: 0.86rem; font-weight: 650; color: var(--text); }
.cd-c b i { color: var(--accent); font-size: 0.82rem; }
.cd-step.gate .cd-c b i { color: #16a34a; }
.cd-c small { display: block; color: var(--muted); font-size: 0.74rem; line-height: 1.4; margin-top: 3px; }
.cd-out { display: flex; align-items: center; gap: 12px; margin-top: 13px; background: var(--navy); border-radius: 13px; padding: 14px 16px; position: relative; }
.cd-out::before { content: ''; position: absolute; left: 27px; top: -13px; width: 2px; height: 13px; background: var(--accent-l); opacity: 0.5; }
.cd-out-ic { width: 34px; height: 34px; border-radius: 9px; background: rgba(56,189,248,0.18); color: var(--accent-l); display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
.cd-out b { display: block; color: #fff; font-size: 0.9rem; }
.cd-out small { display: block; color: rgba(226,232,240,0.72); font-size: 0.74rem; margin-top: 2px; }

/* trust callout */
.case-trust { background: linear-gradient(150deg, #16243a, #0f172a); border-radius: 20px; padding: 36px; position: relative; overflow: hidden; }
.case-trust::before { content: ''; position: absolute; inset: 0; background: radial-gradient(540px 220px at 12% -20%, rgba(34,197,94,0.2), transparent 60%); }
.case-trust > * { position: relative; z-index: 1; }
.case-trust h3 { color: #fff; font-size: 1.25rem; margin-bottom: 16px; }
.case-trust ul { list-style: none; padding: 0; margin: 0; display: grid; gap: 12px; }
.case-trust li { display: flex; gap: 12px; align-items: flex-start; color: rgba(226,232,240,0.85); font-size: 0.95rem; line-height: 1.5; }
.case-trust li i { color: #22c55e; margin-top: 3px; flex-shrink: 0; }

/* before / after */
.ba-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; max-width: 820px; }
.ba-col { border-radius: 16px; padding: 24px; border: 1px solid var(--border); }
.ba-col.before { background: var(--bg-alt); }
.ba-col.after { background: var(--card); border-color: var(--accent); box-shadow: 0 0 0 1px var(--accent), var(--shadow); }
.ba-col h4 { font-size: 0.78rem; font-weight: 700; letter-spacing: 0.1em; text-transform: uppercase; margin-bottom: 14px; }
.ba-col.before h4 { color: #dc2626; }
.ba-col.after h4 { color: #16a34a; }
.ba-col ul { list-style: none; padding: 0; margin: 0; display: grid; gap: 10px; }
.ba-col li { display: flex; gap: 10px; align-items: flex-start; font-size: 0.92rem; color: var(--text); }
.ba-col li i { margin-top: 3px; flex-shrink: 0; }
.ba-col.before li i { color: #dc2626; }
.ba-col.after li i { color: #16a34a; }

/* stack chips */
.case-chips { display: flex; flex-wrap: wrap; gap: 9px; margin-top: 18px; }
.case-chips span { background: var(--card); border: 1px solid var(--border); border-radius: 100px; padding: 7px 15px; font-size: 0.84rem; font-weight: 500; color: var(--text); box-shadow: var(--shadow-xs); }

/* CTA */
.case-cta { text-align: center; background: linear-gradient(150deg, #16243a, #0f172a); border-radius: 22px; padding: 56px 32px; position: relative; overflow: hidden; }
.case-cta::before { content: ''; position: absolute; inset: 0; background: radial-gradient(600px 300px at 50% -10%, rgba(3,105,161,0.45), transparent 60%); }
.case-cta > * { position: relative; z-index: 1; }
.case-cta h2 { color: #fff; margin-bottom: 12px; }
.case-cta p { color: rgba(226,232,240,0.72); margin: 0 auto 28px; max-width: 520px; }

/* =============================================
   BI DASHBOARD MOCKUP
============================================= */
.dash { background: var(--card); border: 1px solid var(--border); border-radius: 18px; overflow: hidden; box-shadow: var(--shadow-l); margin-top: 26px; }
.dash-bar { display: flex; align-items: center; gap: 10px; padding: 12px 18px; background: var(--bg-alt); border-bottom: 1px solid var(--border); }
.dash-bar .dd { width: 9px; height: 9px; border-radius: 50%; background: var(--border-s); }
.dash-bar .dd:nth-child(1) { background: #f87171; }
.dash-bar .dd:nth-child(2) { background: #fbbf24; }
.dash-bar .dd:nth-child(3) { background: #34d399; }
.dash-bar b { margin-left: 8px; color: var(--text); font-size: 0.9rem; font-weight: 700; }
.dash-bar .dash-period { margin-left: auto; color: var(--muted); font-size: 0.78rem; }

.dash-kpis { display: grid; grid-template-columns: repeat(6, 1fr); gap: 1px; background: var(--border); }
.dash-kpi { background: var(--card); padding: 16px 14px; text-align: center; }
.dash-kpi b { display: block; font-size: 1.45rem; font-weight: 800; color: var(--text); letter-spacing: -0.02em; }
.dash-kpi span { display: block; color: var(--muted); font-size: 0.7rem; margin-top: 4px; text-transform: uppercase; letter-spacing: 0.04em; }

.dash-grid { display: grid; grid-template-columns: 1.5fr 1fr; gap: 18px; padding: 20px; }
.dash-panel { background: var(--bg-alt); border: 1px solid var(--border); border-radius: 14px; padding: 18px; }
.dash-panel h5 { font-size: 0.82rem; font-weight: 700; color: var(--text); margin-bottom: 16px; letter-spacing: -0.01em; }
.dash-side { display: grid; gap: 18px; }

/* funnel bars */
.funnel { display: flex; flex-direction: column; gap: 6px; }
.fn-row { display: grid; grid-template-columns: 122px 1fr 150px; align-items: center; gap: 10px; }
.fn-label { font-size: 0.8rem; font-weight: 600; color: var(--text); white-space: nowrap; }
.fn-track { display: flex; justify-content: center; }
.fn-bar { height: 30px; border-radius: 5px; min-width: 10px; }
.fn-pct { font-size: 0.76rem; color: var(--muted); white-space: nowrap; text-align: right; }
.fn-pct b { color: var(--text); font-weight: 700; }

/* donut */
.donut-wrap { display: flex; align-items: center; gap: 16px; }
.donut { width: 116px; height: 116px; border-radius: 50%; flex-shrink: 0;
    -webkit-mask: radial-gradient(farthest-side, transparent 56%, #000 57%);
            mask: radial-gradient(farthest-side, transparent 56%, #000 57%); }
.donut-legend { display: grid; gap: 7px; }
.donut-legend div { display: flex; align-items: center; gap: 7px; font-size: 0.74rem; color: var(--text); }
.donut-legend i { width: 9px; height: 9px; border-radius: 2px; flex-shrink: 0; }
.donut-legend b { margin-left: auto; color: var(--muted); font-weight: 600; padding-left: 10px; }

/* ranking */
.rank { display: grid; gap: 9px; }
.rank-row { display: flex; align-items: center; gap: 10px; font-size: 0.8rem; }
.rank-row .n { width: 18px; height: 18px; border-radius: 50%; background: var(--accent); color: #fff; font-size: 0.62rem; font-weight: 700; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
.rank-row .nm { color: var(--text); font-weight: 500; }
.rank-row .pc { margin-left: auto; color: #16a34a; font-weight: 700; }

/* step-conversion badges */
.conv-row { display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; padding: 0 20px 20px; }
.conv { background: rgba(34,197,94,0.08); border: 1px solid rgba(34,197,94,0.25); border-radius: 12px; padding: 14px; text-align: center; }
.conv b { display: block; font-size: 1.3rem; font-weight: 800; color: #16a34a; letter-spacing: -0.02em; }
.conv span { display: block; color: var(--muted); font-size: 0.72rem; margin-top: 4px; }

/* detailed brand table */
.dtable { margin-top: 24px; border: 1px solid var(--border); border-radius: 16px; overflow: hidden; box-shadow: var(--shadow); background: var(--card); }
.dtable-scroll { overflow-x: auto; }
.dtable table { width: 100%; min-width: 680px; border-collapse: collapse; font-size: 0.85rem; }
.dtable th, .dtable td { padding: 11px 14px; text-align: right; border-bottom: 1px solid var(--border); white-space: nowrap; }
.dtable th:first-child, .dtable td:first-child { text-align: left; }
.dtable thead th { background: var(--bg-alt); color: var(--muted); font-size: 0.7rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.04em; }
.dtable tbody td { color: var(--text); }
.dtable .grp td { background: var(--bg-alt); font-weight: 700; }
.dtable .brand { font-weight: 600; }
.dtable .pc { color: #16a34a; font-weight: 600; }
.dtable .tot td { font-weight: 800; border-top: 2px solid var(--border-s); }
.dtable tbody tr:hover td { background: var(--card-h); }

/* leaderboard */
.lead-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; margin-top: 24px; }
.lead-card { background: var(--card); border: 1px solid var(--border); border-radius: 16px; padding: 20px; box-shadow: var(--shadow); }
.lead-card h5 { display: flex; align-items: center; gap: 8px; font-size: 0.9rem; font-weight: 700; margin-bottom: 16px; }
.lead-card.top h5 { color: #16a34a; }
.lead-card.bottom h5 { color: #dc2626; }
.lead-list { display: grid; gap: 10px; }
.lead-row { display: flex; align-items: center; gap: 11px; font-size: 0.86rem; }
.lead-row .n { width: 22px; height: 22px; border-radius: 50%; font-size: 0.64rem; font-weight: 700; color: #fff; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
.lead-card.top .lead-row .n { background: #16a34a; }
.lead-card.bottom .lead-row .n { background: #dc2626; }
.lead-row .nm { color: var(--text); font-weight: 500; }
.lead-row .ct { color: var(--dim); font-size: 0.72rem; margin-left: 6px; }
.lead-row .pc { margin-left: auto; font-weight: 700; }
.lead-card.top .lead-row .pc { color: #16a34a; }
.lead-card.bottom .lead-row .pc { color: #dc2626; }

/* =============================================
   RFM CASE — explainer, segments, activity, customer, playbook
============================================= */
.rfm3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; margin-top: 26px; }
.rfm-card { background: var(--card); border: 1px solid var(--border); border-top: 3px solid var(--accent); border-radius: 14px; padding: 22px; box-shadow: var(--shadow); }
.rfm-card .rl { display: inline-flex; align-items: center; justify-content: center; width: 38px; height: 38px; border-radius: 10px; background: var(--accent-t); color: var(--accent); font-weight: 800; font-size: 1.1rem; margin-bottom: 12px; }
.rfm-card h4 { font-size: 1rem; color: var(--text); margin-bottom: 6px; }
.rfm-card p { color: var(--muted); font-size: 0.88rem; line-height: 1.55; margin: 0; }

/* segment distribution */
.seg { display: grid; gap: 9px; }
.seg-row { display: grid; grid-template-columns: 96px 1fr 116px; align-items: center; gap: 12px; }
.seg-name { display: flex; align-items: center; gap: 8px; font-size: 0.82rem; font-weight: 600; color: var(--text); }
.seg-dot { width: 10px; height: 10px; border-radius: 3px; flex-shrink: 0; }
.seg-track { background: var(--bg-alt); border-radius: 6px; height: 22px; overflow: hidden; }
.seg-bar { height: 100%; border-radius: 6px; }
.seg-meta { font-size: 0.74rem; color: var(--muted); text-align: right; white-space: nowrap; }
.seg-meta b { color: var(--text); font-weight: 700; }

/* activity status chips */
.actv { display: flex; flex-wrap: wrap; gap: 10px; }
.actv-chip { display: inline-flex; align-items: center; gap: 8px; border: 1px solid var(--border); border-radius: 100px; padding: 8px 15px; font-size: 0.84rem; font-weight: 550; color: var(--text); background: var(--card); box-shadow: var(--shadow-xs); }
.actv-chip i { width: 9px; height: 9px; border-radius: 50%; }
.actv-chip b { color: var(--muted); font-weight: 600; }

/* customer detail card */
.cust { display: grid; grid-template-columns: 1fr auto; gap: 18px; align-items: center; background: var(--navy); border-radius: 16px; padding: 22px 24px; color: #fff; }
.cust-id { font-size: 0.78rem; color: rgba(226,232,240,0.6); }
.cust-name { font-size: 1.15rem; font-weight: 700; margin: 4px 0 10px; }
.cust-badges { display: flex; gap: 8px; flex-wrap: wrap; }
.cust-badge { display: inline-flex; align-items: center; gap: 6px; font-size: 0.76rem; font-weight: 600; padding: 5px 12px; border-radius: 100px; }
.cust-rfm { display: flex; gap: 14px; }
.cust-rfm > div { text-align: center; }
.cust-rfm b { display: block; font-size: 1.4rem; font-weight: 800; color: var(--accent-l); letter-spacing: -0.02em; }
.cust-rfm span { font-size: 0.66rem; color: rgba(226,232,240,0.6); text-transform: uppercase; letter-spacing: 0.05em; }

/* trajectory table — coloured tier / activity pills + rating drop */
.tj-head { display: flex; align-items: center; gap: 10px; padding: 14px 16px; background: var(--bg-alt); border-bottom: 1px solid var(--border); font-size: 0.85rem; }
.tj-head i { color: var(--accent); }
.tj-head b { color: var(--text); font-weight: 700; }
.tj-head span { color: var(--muted); margin-left: auto; font-size: 0.78rem; }
.tpill { display: inline-block; padding: 3px 10px; border-radius: 6px; font-size: 0.74rem; font-weight: 650; white-space: nowrap; }
.dtable td .dn { color: #dc2626; font-weight: 700; }
.dtable td .dn.big { background: rgba(220,38,38,0.12); padding: 2px 7px; border-radius: 5px; }
.dtable tr.flag td { background: rgba(245,158,11,0.07); }

/* REST endpoints panel (code block) */
.codeblk { background: linear-gradient(160deg, #16243a, #0f172a); border-radius: 16px; padding: 18px 22px; box-shadow: var(--shadow-l); margin-top: 22px;
    font-family: ui-monospace, "SF Mono", Menlo, Consolas, monospace; }
.codeblk-top { display: flex; align-items: center; gap: 8px; padding-bottom: 12px; margin-bottom: 8px; border-bottom: 1px solid rgba(255,255,255,0.1); }
.codeblk-top .dt { width: 9px; height: 9px; border-radius: 50%; }
.codeblk-top b { margin-left: 6px; color: rgba(226,232,240,0.85); font-size: 0.82rem; font-weight: 600; }
.codeblk-top .hd { margin-left: auto; color: #fbbf24; font-size: 0.76rem; }
.codeblk .cl { display: flex; align-items: baseline; gap: 12px; padding: 7px 0; font-size: 0.84rem; flex-wrap: wrap; }
.codeblk .m { color: #4ade80; font-weight: 700; min-width: 40px; }
.codeblk .p { color: #e2e8f0; }
.codeblk .p b { color: #38bdf8; font-weight: 400; }
.codeblk .c { color: rgba(226,232,240,0.5); margin-left: auto; font-size: 0.78rem; }

/* API "how it works" horizontal flow */
.apiflow { display: flex; align-items: stretch; gap: 6px; margin-top: 28px; }
.afl-stage { flex: 1; min-width: 0; background: var(--card); border: 1px solid var(--border); border-radius: 14px; padding: 18px 12px; text-align: center; box-shadow: var(--shadow); }
.afl-stage.gate { border-color: var(--accent); box-shadow: 0 0 0 1px var(--accent), var(--shadow); }
.afl-ic { width: 46px; height: 46px; margin: 0 auto 10px; border-radius: 12px; display: flex; align-items: center; justify-content: center; font-size: 1.2rem; background: var(--accent-t); color: var(--accent); }
.afl-stage.gate .afl-ic { background: rgba(22,163,74,0.12); color: #16a34a; }
.afl-stage h4 { font-size: 0.9rem; color: var(--text); margin-bottom: 4px; }
.afl-stage small { display: block; color: var(--muted); font-size: 0.74rem; line-height: 1.35; }
.afl-tag { display: inline-block; margin-top: 9px; font-size: 0.66rem; font-weight: 700; padding: 3px 10px; border-radius: 100px; }
.afl-tag.fresh { background: rgba(22,163,74,0.12); color: #16a34a; }
.afl-tag.sec { background: rgba(245,158,11,0.14); color: #b45309; }
.afl-arrow { display: flex; flex-direction: column; align-items: center; justify-content: center; flex: 0 0 auto; min-width: 60px; color: var(--accent); }
.afl-arrow i { font-size: 1.05rem; animation: aflMove 1.6s ease-in-out infinite; }
.afl-arrow span { font-size: 0.62rem; color: var(--muted); margin-top: 5px; white-space: nowrap; }
@keyframes aflMove { 0%, 100% { transform: translateX(-3px); opacity: 0.5; } 50% { transform: translateX(3px); opacity: 1; } }
.afl-consumers { flex: 1.15; display: flex; flex-direction: column; gap: 8px; justify-content: center; }
.afl-con { display: flex; align-items: center; gap: 10px; background: var(--navy); color: #fff; border-radius: 11px; padding: 11px 14px; font-size: 0.86rem; font-weight: 600; }
.afl-con i { color: var(--accent-l); width: 18px; text-align: center; }
@media (max-width: 760px) {
    .apiflow { flex-direction: column; }
    .afl-arrow { min-width: 0; padding: 2px 0; }
    .afl-arrow i { transform: rotate(90deg); animation: none; }
    .afl-arrow span { display: none; }
}

/* mini bar (density / heat in table cells) + dynamics */
.mbar { display: inline-block; width: 52px; height: 8px; background: var(--bg-alt); border-radius: 4px; vertical-align: middle; overflow: hidden; }
.mbar i { display: block; height: 100%; border-radius: 4px; }
.dyn-up { color: #16a34a; font-weight: 700; }
.dyn-dn { color: #dc2626; font-weight: 700; }
.dtable td.good { color: #16a34a; font-weight: 700; }
.dtable td.bad { color: #dc2626; font-weight: 700; }

/* customer dynamics charts (inline SVG) */
.charts2 { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin-top: 18px; }
.chart { background: var(--card); border: 1px solid var(--border); border-radius: 14px; padding: 18px; box-shadow: var(--shadow); }
.chart h5 { font-size: 0.84rem; font-weight: 700; color: var(--text); margin-bottom: 14px; }
.chart svg { width: 100%; height: auto; display: block; overflow: visible; }
.ch-grid { stroke: var(--border); stroke-width: 1; }
.ch-base { stroke: var(--border-s); stroke-width: 1; }
.ch-line { fill: none; stroke-width: 2; vector-effect: non-scaling-stroke; stroke-linejoin: round; stroke-linecap: round; }
.ch-axis { fill: var(--dim); font-size: 7px; }
.chart-legend { display: flex; gap: 16px; flex-wrap: wrap; margin-top: 12px; font-size: 0.76rem; color: var(--muted); }
.chart-legend span { display: inline-flex; align-items: center; gap: 7px; }
.chart-legend i { width: 14px; height: 3px; border-radius: 2px; flex-shrink: 0; }
.ch-flag { fill: #dc2626; }
.ch-flag-l { stroke: #dc2626; stroke-width: 1; stroke-dasharray: 3 3; opacity: 0.6; }
@media (max-width: 860px) { .charts2 { grid-template-columns: 1fr; } }

@media (max-width: 860px) {
    .case-split { grid-template-columns: 1fr; gap: 28px; }
    .case-metrics { grid-template-columns: 1fr; }
    .ba-grid { grid-template-columns: 1fr; }
    .dash-kpis { grid-template-columns: repeat(3, 1fr); }
    .dash-grid { grid-template-columns: 1fr; }
    .conv-row { grid-template-columns: repeat(2, 1fr); }
    .fn-row { grid-template-columns: 78px 1fr 96px; gap: 7px; }
    .fn-label { font-size: 0.72rem; }
    .fn-pct { font-size: 0.68rem; }
    .lead-grid { grid-template-columns: 1fr; }
    .rfm3 { grid-template-columns: 1fr; }
    .seg-row { grid-template-columns: 80px 1fr 92px; gap: 8px; }
    .cust { grid-template-columns: 1fr; }
}

/* =============================================
   DWH ORCHESTRATION CASE — interactive master-run diagram
============================================= */
.orc { max-width: 860px; margin: 32px auto 0; }

/* start / summary bookends */
.orc-bookend { position: relative; display: flex; align-items: center; gap: 14px; max-width: 420px; margin: 0 auto;
    background: linear-gradient(150deg, #16243a, #0f172a); border-radius: 14px; padding: 15px 20px; cursor: help; outline: none;
    box-shadow: var(--shadow); transition: var(--tr); }
.orc-bookend:hover, .orc-bookend:focus-visible { transform: translateY(-3px); box-shadow: var(--shadow-l); }
.orc-be-ic { width: 38px; height: 38px; border-radius: 10px; background: rgba(56,189,248,0.18); color: var(--accent-l);
    display: flex; align-items: center; justify-content: center; flex-shrink: 0; font-size: 1rem; }
.orc-bookend.end .orc-be-ic { background: rgba(34,197,94,0.18); color: #4ade80; }
.orc-be-txt b { display: block; color: #fff; font-size: 0.9rem; }
.orc-be-txt small { display: block; color: rgba(226,232,240,0.68); font-size: 0.74rem; margin-top: 2px; }

.orc-line { width: 2px; height: 26px; margin: 0 auto; background: linear-gradient(var(--accent), var(--accent-l)); opacity: 0.35; }

/* branch fork after the first node */
.orc-branch { display: flex; flex-direction: column; align-items: center; }
.orc-fork { display: flex; justify-content: center; gap: 28px; padding-top: 20px; position: relative; width: 100%; max-width: 480px; }
.orc-fork::before { content: ''; position: absolute; top: 0; left: 22%; right: 22%; height: 2px; background: var(--border-s); }
.orc-fork-arm { position: relative; flex: 1; max-width: 220px; padding-top: 20px; text-align: center; }
.orc-fork-arm::before { content: ''; position: absolute; top: 0; left: 50%; width: 2px; height: 20px; background: var(--border-s); }
.orc-cond { display: inline-block; font-size: 0.66rem; font-weight: 700; letter-spacing: 0.06em; text-transform: uppercase; color: var(--accent); margin-bottom: 8px; }
.orc-leg { background: var(--card); border: 1px solid var(--border); border-left: 3px solid var(--accent); border-radius: 12px; padding: 12px 14px; box-shadow: var(--shadow-xs); }
.orc-leg.alt { border-left-color: var(--navy); }
.orc-leg i { color: var(--accent); margin-bottom: 6px; display: block; font-size: 0.95rem; }
.orc-leg.alt i { color: var(--navy); }
.orc-leg b { display: block; font-size: 0.82rem; color: var(--text); }
.orc-leg small { display: block; color: var(--muted); font-size: 0.7rem; margin-top: 3px; line-height: 1.35; }
.orc-note { display: flex; align-items: center; gap: 8px; color: var(--dim); font-size: 0.76rem; margin-top: 16px; }
.orc-note i { color: var(--accent); }

/* zigzag sequential chain */
.orc-chain { position: relative; padding: 10px 0 4px; }
.orc-chain::before { content: ''; position: absolute; top: 0; bottom: 0; left: 50%; width: 2px; transform: translateX(-50%);
    background: linear-gradient(var(--accent), var(--accent-l)); opacity: 0.22; }
.orc-item { position: relative; width: 50%; box-sizing: border-box; padding: 0 30px 22px; }
.orc-item:nth-child(odd) { left: 0; text-align: right; }
.orc-item:nth-child(even) { left: 50%; text-align: left; }
.orc-item::after { content: ''; position: absolute; top: 18px; width: 11px; height: 11px; border-radius: 50%; background: var(--accent); box-shadow: 0 0 0 4px var(--bg-alt); }
.orc-item:nth-child(odd)::after { right: -6px; }
.orc-item:nth-child(even)::after { left: -6px; }

.orc-node { position: relative; display: inline-block; text-align: left; max-width: 300px; width: 100%;
    background: var(--card); border: 1px solid var(--border); border-radius: 14px; padding: 13px 16px; cursor: help; outline: none;
    box-shadow: var(--shadow); transition: var(--tr); }
.orc-node:hover, .orc-node:focus-visible { transform: translateY(-3px); border-color: var(--border-s); box-shadow: var(--shadow-l); }
.orc-node .orc-n { display: inline-flex; align-items: center; justify-content: center; width: 20px; height: 20px; border-radius: 50%;
    background: var(--accent); color: #fff; font-size: 0.62rem; font-weight: 700; margin-right: 8px; flex-shrink: 0; }
.orc-node b { display: flex; align-items: center; font-size: 0.85rem; color: var(--text); }
.orc-node small { display: block; color: var(--muted); font-size: 0.73rem; margin-top: 4px; line-height: 1.4; padding-left: 28px; }

/* shared dark tooltip (matches .pl-tip elsewhere on the site) */
.orc-tip { position: absolute; bottom: calc(100% + 12px); left: 50%; transform: translateX(-50%) translateY(6px);
    width: 236px; max-width: 76vw; z-index: 6; text-align: left; pointer-events: none;
    background: var(--navy); border: 1px solid rgba(56,189,248,0.35); border-radius: 12px; padding: 12px 14px;
    color: rgba(226,232,240,0.92); font-size: 0.74rem; line-height: 1.45; box-shadow: var(--shadow-l);
    opacity: 0; visibility: hidden; transition: opacity 0.2s ease, transform 0.2s ease; }
.orc-tip strong { display: block; color: #fff; font-size: 0.8rem; margin-bottom: 5px; }
.orc-tip::after { content: ''; position: absolute; top: 100%; left: 50%; transform: translateX(-50%); border: 6px solid transparent; border-top-color: var(--navy); }
.orc-node:hover .orc-tip, .orc-node:focus-visible .orc-tip,
.orc-bookend:hover .orc-tip, .orc-bookend:focus-visible .orc-tip { opacity: 1; visibility: visible; transform: translateX(-50%) translateY(0); }
.orc-bookend .orc-tip { bottom: calc(100% + 12px); }

.orc-caption { text-align: center; color: var(--dim); font-size: 0.78rem; margin-top: 6px; }

/* run-summary notification mockup */
.orc-notif { background: var(--card); border: 1px solid var(--border); border-radius: 18px; overflow: hidden; box-shadow: var(--shadow-l); margin-top: 26px; max-width: 560px; }
.orc-notif-top { display: flex; align-items: center; gap: 10px; padding: 13px 18px; background: var(--navy); color: #fff; }
.orc-notif-top i { color: var(--accent-l); }
.orc-notif-top b { font-size: 0.88rem; }
.orc-notif-top span { margin-left: auto; color: rgba(226,232,240,0.6); font-size: 0.74rem; }
.orc-notif-body { padding: 6px 18px; }
.orc-notif-row { display: flex; align-items: center; gap: 10px; padding: 9px 0; border-bottom: 1px dashed var(--border); font-size: 0.85rem; }
.orc-notif-row:last-child { border-bottom: 0; }
.orc-notif-row i { width: 16px; text-align: center; flex-shrink: 0; }
.orc-notif-row.ok i { color: #16a34a; }
.orc-notif-row.fail i { color: #dc2626; }
.orc-notif-row.skip i { color: var(--dim); }
.orc-notif-row.skip { color: var(--dim); }
.orc-notif-row .nm { color: var(--text); font-weight: 500; }
.orc-notif-row.skip .nm { color: var(--dim); }
.orc-notif-row .tg { margin-left: auto; font-size: 0.72rem; color: var(--muted); }
.orc-notif-row.fail .tg { color: #dc2626; font-weight: 700; }
.orc-notif-foot { display: flex; align-items: center; justify-content: space-between; padding: 13px 18px; background: var(--bg-alt); border-top: 1px solid var(--border); font-size: 0.82rem; color: var(--muted); }
.orc-notif-foot b { color: var(--text); }

@media (max-width: 760px) {
    .orc-chain::before { left: 14px; }
    .orc-item, .orc-item:nth-child(odd), .orc-item:nth-child(even) { width: 100%; left: 0; text-align: left; padding: 0 0 20px 34px; }
    .orc-item::after, .orc-item:nth-child(odd)::after, .orc-item:nth-child(even)::after { left: 8px; right: auto; }
    .orc-node { max-width: none; }
    .orc-fork { flex-direction: column; align-items: center; gap: 16px; max-width: 260px; }
    .orc-fork::before { display: none; }
    .orc-fork-arm::before { height: 12px; }
    .orc-tip { position: static; transform: none; opacity: 1; visibility: visible; width: auto; max-width: none; margin-top: 8px; pointer-events: auto; box-shadow: none; }
    .orc-tip::after { display: none; }
    .orc-node small { padding-left: 0; margin-top: 8px; }
}